Terms and Conditions

Aarhus Street Food ApS (ASF) · CVR 37808636
Ny Banegårdsgade 46, 8000 Aarhus C, Denmark

Who are you buying from?

When you pay online, ASF is the seller for the entire order, including when you order from several kitchens. The kitchens prepare the food, while ASF receives payment, issues the receipt and handles any refunds.

When you pay on pickup, each kitchen is the seller of its own items and is responsible for payment, receipts and complaints. You therefore enter into a separate contract with each kitchen. ASF acts as an intermediary for the order. The kitchens’ business and contact details are shown before you place your order.

Ordering and prices

You select dishes and extras, check your basket, choose a payment method, provide your name and accept the terms and conditions. You can change your basket and your details until you place your order.

All prices are in Danish kroner and include VAT. The total price is shown before you place your order. Prices and availability are checked again before the order is placed. If anything has changed, you will be notified and must review your basket again.

Payment and order confirmation

For online payment you pay through Viva.com. ASF does not receive your full card number. The amount is charged when payment is completed, before the food is handed over. By selecting and completing online payment, you accept this advance payment because the kitchens begin preparing the food immediately after payment is confirmed.

The order is accepted when payment has been confirmed, the order has been registered as paid and the order confirmation is available. Opening or interrupting the payment window does not in itself mean that an order has been accepted. An order with an unconfirmed payment is not forwarded to the kitchens as a paid order.

For payment on pickup you must provide and verify your mobile number. The order is accepted when phone verification is complete, the order has been registered and the order confirmation is available. You pay each kitchen directly on pickup. Accepted payment methods may vary between kitchens.

Pickup and allergens

The food is picked up from the kitchens listed in your order at Aarhus Street Food, Ny Banegårdsgade 46, 8000 Aarhus C. The platform does not offer delivery.

The waiting time shown is an estimate. If you order from several kitchens, the food may be ready at different times. Follow the order page and the kitchens’ instructions.

You may choose to allow browser notifications about your order. You must still monitor the order status and pick up the food, even if a notification does not reach you.

Information about ingredients and allergens is shown for each dish before you place your order. Contact the kitchen if you have allergies or special dietary requirements. Labels such as “vegetarian” and “vegan” do not guarantee the absence of traces of allergens.

Changes, withdrawal and failure to pick up

Contact the kitchen immediately if you have made a mistake in your order or would like to change it. Preparation may begin as soon as the order is accepted. A voluntary change or cancellation therefore requires the kitchen’s agreement.

There is no 14-day right of withdrawal for food that deteriorates or expires quickly. This does not limit your rights in the event of defects, delays or failure to supply.

If the food has been prepared and made ready as agreed, failure to pick up does not in itself entitle you to a refund. For payment on pickup, the kitchen may still be entitled to payment.

Unavailable items and refunds

If, exceptionally, a kitchen cannot supply an item, you will be notified via the order page. You do not have to pay for an item that the kitchen cannot supply.

If the item was paid for online, ASF will refund the amount without undue delay to the same payment method. When the money appears in your account also depends on the payment provider and your bank.

The rest of the order will continue if it can be fulfilled. Your statutory rights in the event of partial supply or failure to supply remain unaffected.

Defects and complaints

We recommend checking your order at pickup. Contact the seller within a reasonable time after discovering an error or defect. For food with a short shelf life, it is helpful to act promptly so that the problem can be investigated.

First, contact the kitchen that prepared the food. If you cannot reach a solution with the kitchen, you can contact ASF at kontakt@aarhusstreetfood.com. Please provide the order number, kitchen and item concerned if possible. A photo can help, but is not required to make a complaint.

The provisions on defects in the Danish Sale of Goods Act (Købeloven) apply. Depending on the problem, you may be entitled to a replacement item, a price reduction or a refund, for example.

If your complaint is not resolved, you can submit it to Ankenævnet for hotel, restaurant og turisme under the board’s complaints rules.

Your order and your information

The order confirmation includes the order number and access to the order status. The terms and conditions you accepted when ordering are linked to your order and can be found via the order page. Later changes apply only to future orders.

Read about the processing of personal data in the privacy policy and about browser storage in the cookie and storage policy.